Frequently Asked Questions

Getting Started

How do I access the Aim Strong training Programs?

After you have subscribed to Aim Strong, you will receive a confirmation email confirming your purchase and subscription package. Within 24 hours of your confirmation email, Coach Craig will send you (or your athlete) an email with instructions on how to download the TrainHeroic app and access your sport-, level-, and season-specific online training.

How do I download the TrainHeroic App?

To download the iOS app, open this page on your phone and click here.

To download the Android app, open this page on your phone and click here.

Or, visit the App Store and search for "TrainHeroic."

I DOWNLOADED THE TRAINHEROIC APP, How do I access MY TRAINING Program?

To access your Aim Strong training program from the TrainHeroic app…

  1. Open the TrainHeroic app on your device.

  2. Click Create Account.

  3. Enter the First and Last Name of the athlete and the email address you entered on the Aim Strong Athlete Registration Form, create a password, and click Create Account. (Note: You must use the same name and email on the Athlete Registration Form to access your Aim Strong Training Program.)

  4. You’re about to connect with Coach Craig and join your Aim Strong Training Program. Your access code should appear on the screen. Click Connect.

  5. Select the date you would like to start your training program and click Next.

  6. On the next few screens, follow the steps to create your training profile.

  7. After completing your training profile, we suggest taking a quick Tour of the App.

  8. Click Start Training. Welcome to Aim Strong! Alright, Here We Go!!

I SIGNED UP FOR AIM STRONG, BUT DID NOT RECEIVE AN EMAIL FROM COACH CRAIG?

First, verify that you are checking the email account you entered on the Aim Strong Athlete Registration Form. We will always send the Aim Strong Registration information to the email address you have provided on this form. You can verify the email address you used by viewing your New Order Confirmation Email and reviewing your Athlete Registration information.

(Note: That email may be different than the email you use to login and purchase on our website.)

Next, check your spam folder. It is possible your email client doesn’t recognize us yet.

Still can’t find Coach Craig’s email? Contact us and we will work with you to get you access to your training program as soon as possible.

I AM unable to access my Training Program, what can I Do?

We are here to help! Contact us and we will work with you to get you access to your training program as soon as possible.

Connect

I HAVE A QUESTION ABOUT MY TRAINING, HOW DO I COMMUNICATE WITH COACH CRAIG?

You can communicate directly with Coach Craig through the TrainHeroic App in the Notification Center. You’ll be able to message Coach Craig personally using the 1:1 Feed or message Coach Craig and your team using the Team Feed.

If you would like to contact Coach Craig outside the TrainHeroic app, you can email him directly at coachcraig@aim-strong.com.